GeoffA
10-27-2009, 03:15 PM
Add insult to injury...
As many of you know my car has it's problems from most recently a acting up tranny, to when I first bought my car the paint had to be redone (and it's a shitty job everyone notices it).
I drop my car off last night to get the boots re-placed per the recall. Everything is good, no problems, they say car will be done the next day (today). I get the call that the car is finished and REALIGNED. I go pick it up and start to drive away... ??WTF??? now there is a bad heat shield sounding ting upon startup and the 50 feet I drove. I turn around park the car and head back inside.
-Something wrong?
Yes it's clanking underneath and it never did that before.
-Oh, let me find Pete he worked on it... Service writer walks away.
In the meantime the Service MGR that I've been dealing with proceeds to tell me that he spoke with the Dealer REP again last night and brought up my tranny problem. He said she states that they are still working on it.
-(Service Writer) Pete said he heard the noise and thinks it's a heat shield hitting your exhaust and that it was there.
No, it never made that noise before!...
-(SW) Well he's done tons of these and it has nothing to do with the exhaust and he said he heard the noise too so it had to have been there.
I asked what kind of lift they used to he replied a swing arm and said that never made that sound before. Then the guy I want to kill chimes in,
-Service MGR) Maybe you should take it back to the shop where you had it put on and have them look at it. Make sure there's no dings or hammer marks on it.
I put it on
-(SM) Good then when you get home check it out and let us know.
I will, I'll jack it up as soon as I get home. (PISSED OFF cause they wont acknowledge that they did it) and I left
:poof::poof::poof:
So I jack up the drivers side, and what do I see? the under side of the side skirt had something on it like it was rubbed up against. Ok so I used my finger and it rubbed right off. Then I noticed my exhaust hangers just past my cats were out of the rubber??? So I put both back in.
Now I wanted to check out the work, see the new boots so I look up front under the lip and It's all scrapped up on both side in the very same spots. I'm very careful/anal with my car and know everything that was there and what WASN'T.
I lower the drivers side and proceed to jack up the passenger side, WTF again. My passenger side wheel has what looks like claw marks or something on the outer most edge of the rim. I immediately assumed the alignment machine which would also account for the scrapes. So I push the passenger side heat shield back off of the exhaust which never made that sound before.
So I told the wife I'm going out and I head right back to the Dealership. I walk in (now I'm pissed and it takes a lot to piss me off) see the SM and tell him we need to talk.
Where's your alignment machine?
-(SM) My what?
your alignment machine.
-(SM) It's in the other building.
Now I'm leading the way out of the service dept he's following and I'm telling him how the machine messed up my car and I'll find Blue paint on the nice steep ramps. Low and behold I did and showed him the blue paint and tell him how the clamps screwed up my passenger wheel.
We went out to look at my car and I showed him everything and expressed how I felt. I told him I appreciate all he is doing to try to fix my tranny but you just added more damage to my car. I told him that he brushed me off the other day in front of the REP and his customer service skills suck. I told him that he has driven my car TWICE before and he would have noticed the heat shield hitting the exhaust so stop telling me it was there before. That his mechanic couldn't have done tons of these because there are just a handful of G8's and they said before that they have not had a problem yet. Then he tells me they've fix maybe five. The scuffs go through the newly painted area under the front lip cause you can see the tape line from when it was painted and the scrapes go through it.
It was just me and him talking. I originally was going to get the owner involved but decided not to. My car already had it's problems with paint and stone chips and dings. I told him I don't care about the wheels I plan on replacing them but your adding to my problems and when, WHEN I trade it in I'll never get what I want for it.
I told him I don't want to be a pain in his ass cause I plan on coming to this dealership for service, I just want the work done right without more damage. Whatever he said, something like
-thankyou for bringing it to my attention Mr. A ...
and I said thats another thing STOP calling me MR. A my name is GEOFF.
-When I get to know you I'll call you Geoff
No, you'll be getting to know me
-Well Geoff thankyou
And I left...
As many of you know my car has it's problems from most recently a acting up tranny, to when I first bought my car the paint had to be redone (and it's a shitty job everyone notices it).
I drop my car off last night to get the boots re-placed per the recall. Everything is good, no problems, they say car will be done the next day (today). I get the call that the car is finished and REALIGNED. I go pick it up and start to drive away... ??WTF??? now there is a bad heat shield sounding ting upon startup and the 50 feet I drove. I turn around park the car and head back inside.
-Something wrong?
Yes it's clanking underneath and it never did that before.
-Oh, let me find Pete he worked on it... Service writer walks away.
In the meantime the Service MGR that I've been dealing with proceeds to tell me that he spoke with the Dealer REP again last night and brought up my tranny problem. He said she states that they are still working on it.
-(Service Writer) Pete said he heard the noise and thinks it's a heat shield hitting your exhaust and that it was there.
No, it never made that noise before!...
-(SW) Well he's done tons of these and it has nothing to do with the exhaust and he said he heard the noise too so it had to have been there.
I asked what kind of lift they used to he replied a swing arm and said that never made that sound before. Then the guy I want to kill chimes in,
-Service MGR) Maybe you should take it back to the shop where you had it put on and have them look at it. Make sure there's no dings or hammer marks on it.
I put it on
-(SM) Good then when you get home check it out and let us know.
I will, I'll jack it up as soon as I get home. (PISSED OFF cause they wont acknowledge that they did it) and I left
:poof::poof::poof:
So I jack up the drivers side, and what do I see? the under side of the side skirt had something on it like it was rubbed up against. Ok so I used my finger and it rubbed right off. Then I noticed my exhaust hangers just past my cats were out of the rubber??? So I put both back in.
Now I wanted to check out the work, see the new boots so I look up front under the lip and It's all scrapped up on both side in the very same spots. I'm very careful/anal with my car and know everything that was there and what WASN'T.
I lower the drivers side and proceed to jack up the passenger side, WTF again. My passenger side wheel has what looks like claw marks or something on the outer most edge of the rim. I immediately assumed the alignment machine which would also account for the scrapes. So I push the passenger side heat shield back off of the exhaust which never made that sound before.
So I told the wife I'm going out and I head right back to the Dealership. I walk in (now I'm pissed and it takes a lot to piss me off) see the SM and tell him we need to talk.
Where's your alignment machine?
-(SM) My what?
your alignment machine.
-(SM) It's in the other building.
Now I'm leading the way out of the service dept he's following and I'm telling him how the machine messed up my car and I'll find Blue paint on the nice steep ramps. Low and behold I did and showed him the blue paint and tell him how the clamps screwed up my passenger wheel.
We went out to look at my car and I showed him everything and expressed how I felt. I told him I appreciate all he is doing to try to fix my tranny but you just added more damage to my car. I told him that he brushed me off the other day in front of the REP and his customer service skills suck. I told him that he has driven my car TWICE before and he would have noticed the heat shield hitting the exhaust so stop telling me it was there before. That his mechanic couldn't have done tons of these because there are just a handful of G8's and they said before that they have not had a problem yet. Then he tells me they've fix maybe five. The scuffs go through the newly painted area under the front lip cause you can see the tape line from when it was painted and the scrapes go through it.
It was just me and him talking. I originally was going to get the owner involved but decided not to. My car already had it's problems with paint and stone chips and dings. I told him I don't care about the wheels I plan on replacing them but your adding to my problems and when, WHEN I trade it in I'll never get what I want for it.
I told him I don't want to be a pain in his ass cause I plan on coming to this dealership for service, I just want the work done right without more damage. Whatever he said, something like
-thankyou for bringing it to my attention Mr. A ...
and I said thats another thing STOP calling me MR. A my name is GEOFF.
-When I get to know you I'll call you Geoff
No, you'll be getting to know me
-Well Geoff thankyou
And I left...